EnGenius-DuraFon.com Ordering Policy


Orders may be placed with Engenius-Durafon.com either online or by email. We accept the following methods of payments:

  • Credit Card (MasterCard, VISA, or American Express) your credit card will not be charged until your order is processed
  • Pre-Paid (Mail in orders are accepted) orders are shipped within one week of receipt, unless pre-approved

Shipping to the United States and Canada only. Items in stock shipping to U.S. addresses are shipped within 1 business day (weekend orders shipped on Monday, holidays excluded). Sales tax of 7.25% will be added to all orders shipped to California addresses.

The following shipping methods are used:

  • Contiguous U.S. States (via UPS, FedEx or US Mail — ground, 3 day, 2 day or next day — and must ship to a physical address) no deliveries to a P.O. box
  • Alaska and Hawaii (via UPS or FedEx — 2 day or next day only)
  • Canada (via UPS or FedEx) import duties and/or brokerage fees are the responsibility of the recipient

Should actual shipping charges exceed pre-calculated shipping charges an email will be sent for approval of additional charges prior to shipping.

EnGenius DuraFon System Returns

If, for any reason you are not satisfied with your EnGenius DuraFon equipment within 30 days of the order date, we will provide you a refund subject to a restock fee of 20% for testing, cleaning, re-packaging and credit card charges.

Return Procedure:
  • Send a email to [email protected] with a request for a Return Merchandise Authorization (RMA) number
  • A RMA number will be issued via email within 1 business day
  • Package the product in original retail box including all packing material, user guides and manuals (to be considered for refund the product must be in “like new” condition)
  • Include a copy of original invoice
  • Ship pre-paid and insured to address supplied to you on RMA email response
  • Allow 6 to 8 weeks for processing

Original shipping charges are not refundable. RMA numbers are good for a period of 10 days of issuance and must be received within the 10 days.

We may refuse returns for the following reasons:
  • No RMA number was obtained or has expired
  • Damaged product or packaging
  • Missing accessories or literature or manuals
If we accept returns with damaged or missing parts:
  • Missing parts or damaged parts will be charged at current list price

Warranty Service

All warranty service is provided by the manufacturer. Please contact EnGenius Technologies at 888-735-7888 for return/replacement procedures.

Privacy Policy

Information Gathered:

Engenius-Durafon gathers information about our customers through orders placed online or by telephone. Only such information required to process these orders is stored.


A cookie is a small data file that most Web sites write to your hard drive when you visit. A cookie file can contain such information as a user ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. EnGenius-Durafon.com uses cookies to track the items you add to your shopping cart.

If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.

You can refuse cookies by turning them off in your browser. However, you need to have cookies turned on to place orders with EnGenius-Durafon.com online.


Engenius-durafon.com Contact Information

Phone: (866) 387-2988

General Information: [email protected]
Sales: [email protected]
Customer Support: [email protected]

Engenius-durafon.com is owned and operated by:

17500 Red Hill Avenue
Suite 220
Irvine, CA 92614

Toll free Telephone #: 877-TWAcomm
Local Telephone #: 714-536-4550

[email protected]